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ITIL® 4 Foundation eLearning

41 Lessons
Beginner

Course Description This exciting and dynamic online training course provides …

What you'll learn
Key IT service management concepts
How ITIL guiding principles can help and organization to adopt and adapt service management
The 4 dimensions of service management
The purpose and components of the service value system
The activities of the service value chain and how they interconnect
Know the purpose of key ITIL practices
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