Successful and sustainable companies prioritize satisfying stakeholders and providing value to customers, and IT infrastructure and customer relations have become intertwined. Continual improvement of tech-enabled products is crucial and requires the use of AI, IoT, and data analytics. Only companies that focus on continual improvement can survive today’s dynamic market pressures. The IT Infrastructure Library (ITIL) is essential for managing IT infrastructure to align with priorities and maximize value for the organization, stakeholders, and customers. ITIL includes hardware, software, processes, policies, equipment, and facilities that improve information flow and reduce overall IT costs. Read, “ITIL® Certification for Teams and Organizations to understand the ROI effect ITIL certification for your employees can have on your company.

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