Microsoft 10982 – Windows 10 Troubleshooting eLearning


Student financing options are available.

Transitioning military and Veterans, please contact us to sign up for a free consultation on training and hiring options.

Looking for group training? Contact Us

Download PDF of Course Details

Course Description:

This instructor led, online training course includes a deep dive into how to support and troubleshoot Windows 10 computers and devices. Students will learn key skills and knowledge needed to properly resolve issues pertaining to Windows 10 installation, activation, performance, profiles, settings, and device synchronization.







Course Outline

Windows 10 platforms and devices
Form factors
Purchasing considerations
Windows 10 editions and features
Windows 10 architecture
Enterprise technical support structure
The delegated administration model and tiered support
Infrastructure and the desktop support environment
Stages of an enterprise troubleshooting methodology
Incident reporting
Gathering information
Developing an action plan
Implementing the action plan
Recording the resolution
Task Manager
Event viewer
Reliability history
Microsoft Message Analyzer
Diagnostic and recovery toolset (DART)
Steps recorder
SysInternals tool suite
Windows 10 startup architecture
Windows Boot Manager (BOOTMGR)
Windows OS Loader
Windows Resume Loader
Windows 10 startup process
Cold startup
Windows 10 secure boot
Startup and recovery options
Recovery tools
Reset this pc
BCD store configuration
Advanced startup options
OS services
Identifying failed services
Disabling services
Overview of BitLocker
BitLocker and TPMs
Recovering a BitLocker encrypted drive
BitLocker to go
Device drivers and Windows 10
Managing device drivers
Startup device drivers
Controlling driver installation with Group Policy
Identifying hardware problems
Troubleshooting USB devices
Troubleshooting wireless devices
Gathering hardware and driver information
Device replacement
Vulnerable device types
Replacement guidelines
Diagnosing memory
Troubleshooting disk issues
Reliability monitor
Task Manager
Resource monitor
Overview of the registry
Working in the registry
Enabling remote desktop
Configuring remote desktop
Using remote assistance
Group Policy settings for remote assistance
Remoting with Windows PowerShell
Configuration tools
IPv4 settings
IPv6 settings
Network connection process
Windows defender firewall
Using IPsec in Windows 10
Network troubleshooting process
Troubleshooting wireless communication
Troubleshooting IPv4 connectivity
IPv6 considerations
Tools for troubleshooting
Overview of name resolution
Troubleshooting name resolution
Group Policy deployment options
Order of processing
Configuring the Group Policies processing options
Filtering Group Policy
Loopback policy processing
Synchronous and Asynchronous processing
Management tools
Verification of GPO application
Resolving GPO application issues
Resultant set of policy (RSOP)
Event viewer
Resolving GPO application failures
Authentication and authorization
Account types
process in Active Directory Domain Services
process in Azure AD
What are cached credentials
Password policies
User properties
Locked accounts
Local User profiles
Roaming profiles
Troubleshooting roaming profiles
Folder redirection
Troubleshooting folder redirection
Synchronizing to the cloud
UE-V in a domain for syncing user settings
VPN Types
Tunneling protocols
Authentication methods
Network policies and network access protection
Troubleshooting VPNs
Overview of direct access
Connecting to the domain with direct access
Troubleshooting direct access
Types of permission
Inheritance of permission
Conditional access permissions
File sharing in Windows 10
Methods for sharing folders
What is EFS?
EFS and certificates
Recovering encrypted files
Implementing a recovery method
Resolving common EFS problems
Printer components
Methods of installation
Printer drivers
Managing printer properties
BYOD in modern IT
Work folders
External connectivity settings
Syncing work folder on multiple devices
Troubleshooting tools
What is OneDrive
OneDrive for business
Resolving sync errors in OneDrive
The Microsoft Store
Managing access to the Store
Sideloading apps
Troubleshooting UWP apps
Configuring assigned access
Using AppLocker to control UWP
Browser compatibility
IE compatibility view
IE enterprise mode
Troubleshooting edge and Internet Explorer
Volume activation
The key hardware components
Performance monitor
Optimizing memory and disk
Servicing branches and update types
Update sources
Configuring assigned access
Managing updates
Enabling file history in Windows 10
Windows 7 backup and restore tool
Previous version tab
Using Azure backup
Windows RE tools

Skills Learned

Describe the process for planning and using a Windows 10 troubleshooting methodology.
Troubleshoot startup issues and operating system services on a Windows 10 device.
Resolve issues that pertain to hardware devices and device drivers.
Troubleshoot Windows 10 devices remotely.
Troubleshoot issues that pertain to network connectivity.
Troubleshoot client-configuration failures and issues with Group Policy Objects (GPOs).
Troubleshoot issues related to user settings.
Troubleshoot remote connectivity issues.
Resolve issues that are related to accessing resources from devices that are domain-joined.
These issues are not domain-joined.
Troubleshoot issues that pertain to application installation and operation.
Maintain a device that is running Windows 10.
Recover a device that is running Windows 10.

Who Should Attend This Course

The primary audience for this course is the Enterprise Desktop Support Technician (EDST) and those who are looking to better understand how to properly troubleshoot and support Windows 10 computers and devices.


None but we recommend students have:

CompTIA A+ or equivalent knowledge


  • Accessible 24x7x365 both from your PC and Mobile Device
  • Enjoy job placement assistance for the first 12 months after course completion.
  • This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
  • Government and Private pricing available.*

*For more details call: 858-208-4141 or email: training@ccslearningacademy.com; sales@ccslearningacademy.com

NOTE: These are our Partner Delivered eLearning.

Shopping Cart