ITIL 4 Foundation Certification Training


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ITIL 4 Foundation Certification by CCS Learning Academy helps master the concept of ITIL frameworks and upscale the quality of IT Service Management. Take up this course and earn up to 40% more than non-certified peers.

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A General Overview of ITIL 4 Foundation Training

ITIL® 4 Foundation Certification Training course introduces an end-to-end operating paradigm for developing, delivering, and continuously improving technology-enabled products and services. Besides, our advanced training provides a wider pool of job opportunities to IT leaders, practitioners, and support staff.

What an ITIL 4 Foundation Training Entails

The ITIL-certified course gives a practical understanding of the key concepts, common language, principles, and practices that enable the successful management of modern IT services. Moreover, with this course, employees can facilitate the organization to embrace a new service management culture. In addition, this course is for every professional who is at the start of their ITIL 4 journey or looking to upgrade their existing ITIL knowledge.

CCS Learning Academy offers live instructor-led or self-paced online ITIL Foundation training courses, both of which prepare participants to earn the ITIL® 4 Foundation Certification.

What Does ITIL® 4 Foundation Certification Training include?

ITIL 4 Foundation certification course includes training materials that complement real-world scenarios and experiences. Plus, the LIVE ITIL 4 certification training gives participants direct contact with instructors in a classroom environment. Participants can work at their own pace and contact the instructors with questions in an online ITIL 4 certification online course. Moreover, this training gives participants relevant examples and real-life scenarios. And, what’s more? This helps participants get an insight into how the ITIL 4 Foundation Certification helps in a day-to-day organizational environment.

Our ITIL Foundation course is equally important for participants preparing for the ITIL 4 Foundation certification exam. And this training is based on the ITIL 4 Foundation’s best practices service value system.

Certification Examination Format

40 multiple-choice questions
26 out of 40 need to be correct to pass (65%)
60 minutes
Closed book.

What is ITIL?
ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.






Course Outline

IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, and Sponsor
Key concepts of value creation
Key concepts of service relationships
Service offering; service provision; service consumption; and service relationship management
The nature, use, and interaction of 7 ITIL guiding principles
Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
The 4 dimensions of service management
Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
The ITIL service value system
The service value chain, its inputs, and outputs, and its role in supporting value streams
Service value chain elements
Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
Detail of how the following ITIL practices support the service value chain:
Continual Improvement (including continual improvement model)
Change control
Incident management
Problem Management
Request management for services
Service desk
Level management services
The purpose of the following ITIL practices
Information security management
Relationship management
Supplier management
Availability management
Capacity and performance management
Service configuration management
IT asset management
Business analysis
Service continuity management
Deployment management
Monitoring and event management
And, Release management

Target Audience

Who are the Ideal Candidates for ITIL 4 Foundation Certification?
This ITIL 4 Foundation Certification is designed for IT executives, operations managers, IT architects, and IT audit managers. Moreover, systems integrators, help desk managers and staff, and database administrators can also apply for this course. IT planners, consultants, IT managers, service delivery professionals, quality analysts, ITSM trainers, coordinators, and network operators are the ideal candidates too. Furthermore, this course is suitable for business process analysts, IT architects, consultants, planners, and application management and development teams. And, both seasoned IT professionals and newly-employed candidates in their IT industry can apply for ITIL 4 foundation training.

What You'll Learn

  • The operation process of modern IT and digital service organizations
  • The Proper application of commonly-used service management terms and concepts
  • How value streams boost speed and efficiency
  • How cultural or behavioral principles guide work for the betterment of the wider organization
  • The 4 dimensions of service management
  • The activities of the service value chain and how to interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL 4 foundation examination


Familiarity with IT terminology and IT-related work experience is recommended.


What is ITIL used for?
ITIL stands for Information Technology Infrastructure Library. This is a framework designed to align IT department activities with business requirements. ITIL is a set of principles and best practices for standardizing the process of selecting IT services, planning, delivering, and supporting IT services. Companies that adhere to the ITIL framework’s protocols perform better in terms of quality services and customer satisfaction. Earning an ITIL foundation certification is worth your time and money.

1 How does an ITIL 4 Foundation certification affect my salary?

This certification is one of the top-paying IT certifications, with certified professionals earning an average annual salary of $120K.

2 How much does an ITIL certification training cost?
The fee to take the ITIL 4 Foundation Certification Exam is about $500.

3 Can I take the ITIL exam without training?
Although you can take the exam through self-study, preparing with formal coursework is strongly recommended.

4 Which is better, ITIL or PMP?
The ITIL Foundation training is better for managing enterprise IT systems because it’s specifically designed for that purpose.

5 How long is the certification exam?
It’s one hour and includes 40 questions.

6 What roles can I get with an ITIL 4 Foundation certification?
ITIL 4 Foundation Certification holders are well-qualified to land the following types of roles:
IT Program Manager
Director of Change Management
Delivery Manager
Director of Information Technology
Independent ITIL Consultant


With CCS Learning Academy, you’ll receive:

  • Certification Exam voucher with free retake (2 attempts)
  • 2 Day Certified Instructor-led training
  • Official Training Seminar Student Handbook
  • Real-world learning activities and scenarios
  • Enjoy job placement assistance for the first 12 months after course completion.
  • This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
  • Government and Private pricing are available. *
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