Effective Communication Basics

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In this Training, you learn how to achieve results in your communications with others and build collaborative relationships that emphasize trust and respect. Through interactive workshops, self-assessments, role-playing activities and video simulations, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. Managers and professionals at all levels must rely upon sound communication for effective working relationships.




Course Overview

Building a Foundation

  • Adopting simple, concise and direct language
  • Identifying basic communication principles
  • Applying a communication process model

Setting Clear Goals for Your Communication

  • Determining outcomes and results
  • Initiating communications

Avoiding Communication Breakdowns

  • Creating value in your conversations
  • Taking personal responsibility

Translating across Communication Styles

  • Identifying the four communication styles
  • Bridging communication styles

Listening for Improved Understanding

  • Tools for active listening
  • Interpreting nonverbal cues

Achieving Genuine Communication

  • Creating openness
  • A three-dimensional model of behavior
  • Matching your body language to your message

Cross-Cultural Communication

  • Navigating beyond cultural boundaries
  • Working with filters and assumptions

Working Constructively with Emotions

  • Dealing with anger
  • Managing emotionally charged situations


With CCS Learning Academy, you’ll receive:

  • Instructor-led training
  • Training Seminar Student Handbook
  • Collaboration with classmates (not currently available for self-paced course)
  • Real-world learning activities and scenarios
  • Enjoy job placement assistance for the first 12 months after course completion.
  • Placement assistance for first 12 months
  • This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
  • Government and Private pricing available.*
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