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Conflict Resolution

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psinghal
Last Update December 13, 2023
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About This Course

Dive into the intricacies of workplace conflict with our comprehensive course designed to equip you with a profound understanding of conflict dynamics and its potential escalation. Through this course, you’ll familiarize yourself with the five predominant conflict resolution styles, discerning when each is most aptly applied. Enhance your communication prowess, mastering the art of positive information delivery through impactful face-to-face interactions.

Learn timely intervention strategies, ensuring conflicts are addressed before they burgeon. By fostering trust and morale among staff during conflict situations, you’ll not only create a harmonious work environment but also bolster productivity and performance. This course is tailored for those aiming to confidently manage conflicts, turning challenges into opportunities for growth and collaboration.

Learning Objectives

Understand what conflict is and how it can escalate within the workplace
Identify the five most common conflict resolution styles, and when to use them
Appreciate how to deliver information positively through effective face-to-face communication skills
Establish effective techniques for timely intervention strategies
Build staff trust and morale when dealing with situations of conflict
Develop your ability to manage conflicts confidently to enhance productivity and performance

Inclusions

  • Instructor-led training
  • Training Seminar Student Handbook
  • Collaboration with classmates (not currently available for self-paced course)
  • Real-world learning activities and scenarios
  • Enjoy job placement assistance for the first 12 months after course completion.
  • Placement assistance for first 12 months
  • This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
  • Government and Private pricing available.*

Curriculum

44 Lessons8h

Module 7: Willingness to Resolve (Unlocking Our Part of the Problem)

Module 8: Designing Options (New Choices for Better Solutions)

Activity: Case Study in Conflict (The New Manager)

Conclusion

Your Instructors

psinghal

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Free
Level
Intermediate
Duration 8 hours
Lectures
44 lectures
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Inclusions

  • Instructor-led training
  • Training Seminar Student Handbook
  • Collaboration with classmates (not currently available for self-paced course)
  • Real-world learning activities and scenarios
  • Enjoy job placement assistance for the first 12 months after course completion.
  • Placement assistance for first 12 months
  • This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
  • Government and Private pricing available.*
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