70-345: Exchange Server 2016 Administration eLearning


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Course Description:

In this instructor-led, online training course, students will learn how to administer and support Exchange Server 2016. Students will learn how to install Exchange Server 2016, and how to configure and manage an Exchange Server environment. The course covers how to manage mail recipients and public folders, including how to perform bulk operations using Exchange Management Shell.

Students also will learn how to manage client connectivity, message transport and hygiene, how to implement and manage highly available Exchange Server deployments, and how to implement back up and disaster recovery solutions.


Exam: 70-345







Course Outline

1. Exchange 2016 Deployment

Features and Functions of Exchange
Deployment Requirements and Options
Server Role Architecture
New Features for Exchange 2013 Admins
New Features for Exchange 2010 Admins
De-emphasized and Discontinued Features
AD DS and Exchange Integration
DNS Requirements
Software Requirements
Hardware Sizing
Infrastructure requirements
Preparing Active Directory for Exchange
Virtualization of Exchange
Exchange in Azure
Exchange Server Setup Wizard Options
Deployment Options

2. Exchange Administration

Role Based Access Control (RBAC) Overview
Management Role Groups
Built-in Management Role Groups
Custom Role Group Creation
Custom Role Group Configuration
Built-in User Roles
Management Role Assignment Policies
Exchange Server Spit Permissions
Audit Logging Planning
Administrator Audit Logging
Mailbox Audit Logging
Audit Logging Configuration
Viewing Audit logs
Exchange Server Workload Management
Change Management
Software Updates
Updating a Highly Available Environment
Hardware Updates

3. Exchange Management

Exchange Management Tools
Exchange Admin Center
Windows PowerShell
Exchange Management Shell
Mailbox Server Role
Client Access Servers and Mailbox Server Interactions
Mailbox Store
Database Logs
Mailbox Database Updates
Mailbox Database Storage Options
Mailbox Database Import and Export
Mailbox Server Initial Configuration
Storage Configuration
Mailbox Database and Log Creation and Management

4. Recipients

Exchange Recipients
Resource Mailboxes
Site Mailboxes
Public Folder mailboxes
Distribution Groups
Linked Mailboxes
User Mailbox Settings
Distribution Group Management
Resource Mailbox Management
Shared Mailbox Management
Contact and Mail user Management
Public Folder Mailbox Management
Site Mailbox Configuration
Address List Overview
Address List Configuration
Offline Address book Configuration
Address book Policies
Address book Policy Configuration
Email Address Policies
Email Address Policy Configuration

5. Exchange Management Shell

Windows PowerShell Integrated Scripting Environment (ISE) Features
Connecting Exchange Management Shell to Exchange Server and Exchange Online
Recipient Object Management with Exchange Management Shell (EMS)
Windows PowerShell Pipelines
Windows PowerShell Output Formatting
Loops and Conditional Expressions
Output Filtering and Windows PowerShell
Recipient Management with Exchange Management Shell (EMS)
Server Configuration with EMS Cmdlets
Server Monitoring with EMS Cmdlets
Exchange Management Shell Script Creation
Managing Recipients with EMS Scripts
Included Exchange Management Shell Scripts
Third Party Resources for Exchange Management Shell Scripts

6. Client Connectivity

Client Access Services Operations
Client Access Services Configuration
Namespace Configuration and Management
Certificate Configuration
Certificate Management
Pop3 and IMAP4 Client Access
Autodiscover Overview
Autodiscover Configuration
Availability Service Overview
MailTip Overview
MailTip Configuration
Internal Outlook Client Connection
External Outlook Client Connection
Non-Outlook Client Connection
Outlook on the Web
Mobile Device Client
Security Guidelines
Outlook on the Web Configuration Options
Outlook Add-ins
Office Online Server
Outlook on the Web Offline Access
ActiveSync Protocol Operations
ActiveSync Policies Managing Mobile Devices
Managing Mobile Devices
Mobile Device Access Management
Mobile Device Management Alternatives

7. High Availability

High Availability Components
Database Availability Group (DAG) Introduction
DAG Operations
Highly Available Client Access Services
Highly Available Transport Services
Multiple Mail Exchanger (MX) Records
Site Resilience
DAG Database Protection
DAG Database Configuration
Failover Process
Lagged Database Copies
DAG Creation and Configuration
DAG Troubleshooting
Replication Health Monitoring
Client Access Service High Availability
Load Balancing
Layer 4 Load Balancers
Layer 7 Load Balancers
Namespaces and Load Balancing
Highly Available Client Access Service Concepts
Client Access Services Load Balancer Configuration

8. Disaster Recovery

Data Loss
Data Loss Mitigation
Disaster Recovery Timelines
Native Data Protection
Backup and Restore Overview
Backup Media
Backup Requirements
Backing up Exchange 2016
Function Recovery Options
Mailbox Data and Database Recovery Options
Database Repair
Recovery Database Process
Dial-Tone Recovery
Dial-Tone Recovery Process
Client Access Services Recovery
Public Folder Recovery

9. Message Transport

Message Transport Components
Message Routing
Default Message Flow Modification Options
Transport Agents
SMTP Message Delivery Troubleshooting Tools
Message Transport Options
Accepted Domains
Remote Domains
SMTP Send Connector
SMTP Receive Connector
Message Moderation
Message Journaling
Transport Rules
Transport Rule Operations
Transport Rule Configuration
Data Loss Prevention Policy Configuration

10. Antivirus, Anti spam, and Malware Protection

Messaging Security Requirements
SMTP Gateway
Edge Transport Server
Infrastructure Requirements
EdgeSync Overview
EdgeSync Configuration
Edge Transport Server Message Flow
Antivirus Solution Requirements
Antivirus Solution Implementation Options
Exchange Online Protection
Antivirus Solution Deployment Best Practices
Anti spam Solution Overview
Exchange Spam Filtering Features
Spam Filter Application
Sender ID Filtering Configuration
Sender Reputation Filtering Configuration
Content Filtering Configuration
Spam Confidence Level (SCL) Score
Anti spam Solution Deployment Best Practices

11. Exchange Online

Office 365 Overview
Exchange Online Features
Exchange Online Migrations
Online User Subscriptions
Exchange Online Deployment Options
Coexistence with Exchange Online
Office 365 Tenant Creation
Office 365 Trial Tenants
Office 365 Admin Portals
Office 365 Admin Center
Exchange Online Management
User, Group, and Mailbox Provisioning
Connecting Windows PowerShell to Exchange Online
Migration Options
Migration Scenarios
Migration Preparation
Migration Steps
Coexistence with Office 365
Migration Implementation Best Practices

12. Monitoring and Troubleshooting

Performance Monitoring
Performance Baselines
Performance Baseline Creation
Monitoring Tools
Exchange Key Performance Counters
Mailbox Server Key Performance Counters
Transport Key Performance Counters
Client Access Server Key Performance Counters
Collected Data Analysis
Troubleshooting Database Failures
Troubleshooting Database Replication
Troubleshooting Performance Issues
Troubleshooting Connectivity issues
Troubleshooting Transport Components

Skills Learned

Perform deployment and basic management of Exchange Server 2016
Manage Exchange Server 2016
Create and manage various recipient objects in Exchange Server 2016
Use Exchange Management Shell to create and manage various recipient objects in Exchange Server 2016, and perform various tasks to automate Exchange management procedures
Configure client connectivity to Exchange Server 2016, and manage Client Access services
Implement and manage high availability
Implement backup and disaster recovery for Exchange Server 2016
Configure message transport options
Configure message hygiene and security options
Implement and manage Exchange Online deployments
Monitor and troubleshoot Exchange Server 2016
Secure and maintain Exchange Server 2016

Who Should Attend This Course

This course is meant for IT generalists and help desk professionals who want to learn about Exchange Server 2016.


None, but it is recommended that students have:

Two years of experience administering Windows Server, including Windows Server 2012 R2 or Windows Server 2016
Two years experiencing working with Active Directory Domain Services (AD DS). Two years experience working with name resolution including Domain Name System (DNS)
Understanding of TCP/IP and networking concepts
Understanding of Windows Server 2012 R2 or later, and AD DS, including planning, designing, and deploying
Understanding of security concepts such as authentication and authorization

Hands-On Labs

This lab consists of a sandbox environment where you can configure or edit any of the administrative configurations you have learned during class. The lab consists of a domain controller, an exchange server to manage from, one operating as a witness, and finally a stand-alone edge transport server. In this environment, you are the admin. Feel free to break, manage, or add services as you see fit!


  • Accessible 24x7x365 both from your PC and Mobile Device
  • Enjoy job placement assistance for the first 12 months after course completion.
  • This course is eligible for CCS Learning Academy’s Learn and Earn Program: get a tuition fee refund of up to 50% if you are placed in a job through CCS Global Tech’s Placement Division*
  • Government and Private pricing available.*

*For more details call: 858-208-4141 or email: training@ccslearningacademy.com; sales@ccslearningacademy.com

NOTE: These are our Partner Delivered eLearning.

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