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ITIL® Webinar

Building Your IT Foundation With ITIL

August 29, 2023 | 11 AM PST | 1 PM CST | 2 PM EST

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Presenter:

Adam Griffith

PeopleCert IT Consultant, Master – Consulting

Building Your IT Foundation With ITIL

Kickstart your service management approach

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Whether you’re an ITIL-certified professional or considering ITIL training for yourself and others, join us on August 29 as we discuss how the four dimensions of service management can used to define your organization’s service management strategy.

Adam Griffith, ITIL 4 Architect, will illustrate how the four dimensions can be applied to ensure that your service management approach is both holistic and comprehensive.  In addition, Adam will review the ITIL portfolio of training courses offered by CCS Learning, as well as additional resources from PeopleCert that can assess and facilitate your organization’s ITIL journey.  An open Q&A period will follow.

Session highlights:

 
  • People, Process and Technology: The Four Dimensions of Service Management
  • Value Streams and Processes
  • Organizations and People in Service Management
  • Information and Technology Enablers
  • Collaborating with Partners and Suppliers
  • Applicability of Service Management
  • The Learning Journey: ITIL 4 Scheme Overview

Speaker:

 

Adam is an IT best practice consultant and member of the ITIL portfolio development team at Axelos. Before 2021, he worked as a technical instructor for a global training organization, specializing in the ITIL framework and helping professionals to embrace best practice. He used practical experience from his previous role as a CIO to emphasize the importance of good service management and was the top technical trainer in the US for all six of the years that he worked there. Adam is a Master trainer for ITIL 4, a keen proponent of the ITIL guiding principles in all aspects of life, and a frequent contributor to digital publications.

Space for this webinar is limited to ensure a quality experience for all attendees. Don’t miss your chance to be part of this transformative event. Register today!

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