Difficult Conversations & Conflict Management
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About This Course
Difficult conversations are inevitable at work and in life. A misunderstanding missed deadlines, or an upset boss or customer, all can result in a difficult conversation. While they can be unpleasant, these conversations can be less painful and produce positive results. Individuals that complete this course will learn best practices for difficult conversations, and learn how to produce better outcomes as a result.
Course Objectives
- Communicate effectively during difficult conversations
- Cultivate a different mindset about difficult conversations
- Manage your emotions
- Cultivate empathy
- Know the 8 Difficult Conversation Essentials
Inclusions
- Instructor-led training
- Training Seminar Student Handbook
- Real-world learning activities and scenarios
Your Instructors
Course LMSBoss
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Free
Inclusions
- Instructor-led training
- Training Seminar Student Handbook
- Real-world learning activities and scenarios
