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ITIL 4 Foundation Certification Training

33 Lessons
16 hours
All Levels

A General Overview of ITIL 4 Foundation Training ITIL® 4 …

What you'll learn
The operation process of modern IT and digital service organizations
The Proper application of commonly-used service management terms and concepts
How value streams boost speed and efficiency
How cultural or behavioral principles guide work for the betterment of the wider organization
The 4 dimensions of service management
The activities of the service value chain and how to interconnect
Know the purpose of key ITIL practices
Preparation to sit the ITIL 4 foundation examination